Pest Handlers
Privacy Policy
Effective Date: 19 July 2024
Last Updated: 29 November 2025
Pest Handlers (“Pest Handlers,” “we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you:
- visit or use our website or landing pages (the “Site”);
- request a quote or book a service;
- interact with us by phone, SMS, WhatsApp, email, or social media;
- receive our pest control, bird control, fumigation, or related services (the “Services”); or
- take part in our marketing campaigns, including SMS campaigns.
By using our Site or Services, you agree to the practices described in this Privacy Policy.
If you do not agree, please do not use the Site or submit personal information to us.
Note: This Privacy Policy is for customers and website visitors. It does not cover information collected in the course of employment or contractor relationships.
1. Information We Collect
The information we collect depends on how you interact with us.
1.1 Information You Provide Directly
We may collect:
- Contact details: name, phone number, WhatsApp number, email address, postal address.
- Service details: type of pest problem, property type, preferred service date/time, photos or videos you send us.
- Account & communication data: enquiries, feedback, reviews, support requests, and any other information you share with us.
- Billing & payment data: billing name, address, and limited payment information (for example, UPI reference, transaction IDs, or last four digits of a card, depending on payment method). We typically use third-party payment gateways and do not store full card numbers.
1.2 Information Collected Automatically
When you use our Site, we may automatically collect:
- Device and usage data: IP address, browser type, device type, pages visited, time and date of visit, and referring URLs.
- Cookies and similar technologies: small files stored on your device that help us remember your preferences and understand how you use our Site.
1.3 Information from Third Parties
We may receive information about you from:
- digital marketing platforms and lead-generation partners;
- payment providers and banks, regarding completed transactions;
- review platforms or social media channels if you interact with our profiles.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide our Services
- Schedule site visits, inspections, and treatments.
- Communicate about bookings, rescheduling, and service updates.
- Issue estimates, invoices, and receipts.
- Schedule site visits, inspections, and treatments.
- To communicate with you
- Respond to enquiries made through calls, forms, WhatsApp, SMS, or email.
- Share important service-related information (e.g., preparation steps before a treatment, safety instructions, or follow-up care).
- Respond to enquiries made through calls, forms, WhatsApp, SMS, or email.
- For SMS Campaigns & Marketing
- Send service reminders, offers, promotions, and updates about Pest Handlers via SMS or WhatsApp only where permitted by law and with your consent where required.
- You can opt out of marketing SMS at any time by replying STOP, UNSUBSCRIBE, or following the instructions in the message.
- Send service reminders, offers, promotions, and updates about Pest Handlers via SMS or WhatsApp only where permitted by law and with your consent where required.
- To improve our Site and Services
- Monitor usage, fix issues, and enhance the performance and content of our Site.
- Analyse trends and preferences to improve customer experience.
- Monitor usage, fix issues, and enhance the performance and content of our Site.
- For safety, prevention, and legal purposes
- Detect and prevent fraud, abuse, or security incidents.
- Comply with legal, tax, or regulatory obligations.
- Protect our rights, property, staff, and customers.
- Detect and prevent fraud, abuse, or security incidents.
3. SMS Campaigns & Phone Communications
By providing your mobile number to Pest Handlers (for example, through a web form, call, WhatsApp chat, or in-person booking), you agree that:
- We may send you transactional messages, such as booking confirmations, OTPs (if used), service reminders, and follow-up instructions.
- We may send you promotional or marketing SMS, such as offers or new services, if you have given consent where required.
How to Opt Out of SMS Marketing
You can opt out of marketing SMS at any time by:
- replying STOP or UNSUBSCRIBE to our SMS; or
- contacting us using the details in the Contact Us section and asking to be removed from marketing lists.
Please note: even if you opt out of marketing SMS, we may still send you important service-related or transactional messages (for example, about a booked treatment or payment confirmation).
4. Legal Basis (Where Applicable)
Depending on your location, we may process your personal information based on:
- your consent (for example, to send marketing SMS or emails);
- the need to perform a contract with you (for example, to provide our Services);
- our legitimate interests in running and improving our business, preventing fraud, and ensuring safety; or
- compliance with legal obligations.
5. How We Share Your Information
We do not sell your personal information. We may share it in limited situations:
- Service providers and partners
- IT, hosting, and email/SMS providers;
- payment gateways and banks;
- marketing and analytics providers (for example, tools used to measure website traffic or SMS delivery).
- IT, hosting, and email/SMS providers;
- These providers are only allowed to use your information to perform work on our behalf.
- Business transfers
- If we are involved in a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
- If we are involved in a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
- Legal and safety reasons
- To comply with laws or respond to lawful requests from authorities.
- To protect the rights, property, or safety of Pest Handlers, our customers, or others.
- To comply with laws or respond to lawful requests from authorities.
- With your consent
- In any other situation where you clearly consent to the sharing.
6. Cookies & Analytics
We use cookies and similar technologies to:
- remember your preferences;
- understand how visitors use our Site;
- improve content and user experience; and
- measure the effectiveness of our marketing campaigns.
You can usually control cookies through your browser settings. If you disable cookies, some features of the Site may not work correctly.
7. Data Retention
We keep your personal information only for as long as reasonably necessary to:
- provide our Services;
- comply with legal, tax, or accounting requirements; and
- resolve disputes or enforce our agreements.
The exact retention period may vary depending on the type of information and the context in which it was collected.
8. How We Protect Your Information
We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration.
However, no website, app, or transmission over the internet is 100% secure. Please use the Site and share information with this in mind.
9. Your Choices & Rights
Depending on applicable law, you may have the right to:
- access the personal information we hold about you;
- request correction of inaccurate or incomplete data;
- request deletion of certain data (subject to legal and contractual obligations);
- withdraw consent for marketing communications (for example, SMS or email);
- object to or restrict certain types of processing.
To exercise these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.
10. Children’s Privacy
Our Site and Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so we can delete it.
11. Third-Party Websites
Our Site may contain links to other websites or services that we do not control.
This Privacy Policy does not apply to those third-party sites. We recommend you review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page.
Your continued use of the Site or Services after changes are posted means you accept the updated Policy.
13. Contact Us
If you have any questions or requests about this Privacy Policy or how we handle your personal information, please contact us at: